FAQ

SHIPPING OPTIONS
WE CONTINUE TO OFFER COMPLIMENTARY OVERNIGHT AND EXPRESS (2-DAY) SHIPPING. PLEASE CLICK HERE FOR DETAILS. 
RETURNS & EXCHANGES
OUR RETURN WINDOW CURRENTLY REMAINS AT 14 DAYS FROM DELIVERY DATE. EXCHANGES IN STORE ONLY. HOLIDAY SEASON EXCLUSIVE: ORDERS PLACED FROM NOVEMBER 16TH TO DECEMBER 21ST ARE ELIGIBLE FOR COMPLEMENTARY RETURN IF POSTMARKED OR RETURNED TO STORE BY JANUARY 8TH. PLEASE CLICK HERE FOR DETAILS.
SAFETY MEASURES
TO ENSURE THE SAFETY OF OUR CLIENTS AND TEAMS, WE HAVE INCREASED SOCIAL DISTANCING IN OUR SHOWROOM, IN ACCORDANCE WITH MEDICAL GUIDELINES. OUR ECOMMERCE WORKSTATIONS, WAREHOUSE AND ANY SPACE OCCUPIED BY OUR PERSONNEL UNDERGO REGULAR CLEANINGS. ALL DELIVERIES ADHERE TO STRICT HYGIENE RULES THAT MINIMIZE PERSONAL CONTACT.
CONTACT US
FOR ADDITIONAL INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE CENTER AT +1 212 847 4860, FROM MONDAY TO FRIDAY, 10 AM TO 7 PM, EASTERN TIME.
YOU CAN ALSO EMAIL US AT CLIENTSERVICE.US@EVORA-DESIGN.COM. A CELINE ADVISOR WILL RESPOND TO YOU WITHIN 24 HOURS, FROM MONDAY TO FRIDAY.